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| Our services: |
| At Yinhoo,we provide customer services with our ERS team. |
| Our benefits: |
| Yinhoo's customer service center is well equipped with highly qualified employees, good infrastructure, state-of-the-art technology, and much more. By delivering multi channel interaction via voice, email, web, and fax services, the center can offer extremely dedicated customer support services. They cater to your customers on a 24/7 basis, 365 days a year. Three-shift working schedule guarantees a non-stop control on inbound emails and real time responses to meet subscribers' needs. |
| Our solutions: |
A newly-developed platform, using the advanced AJAX technology, classifies email responses into different categories. Yinhoo owns all patent rights and IP of this platform. This advanced platform, specially designed for Email Campaign Services, is equipped with a self-training mechanism, highly customizable filtering modules and the online chat service which ensure the efficiency and the accuracy of email response services adding values to your customer service system.
Besides, a detailed report will be generated on a daily basis via statistic tools. The report, illustrating email allocations of different categories, graphically shows the proportion of each component. With the analyses, we try to find relationships between different factors in order to promote the company's growth. Weekly and monthly reports are also available. |
| Your benefits: |
| Customer service is also employed to generate a competitive advantage. You may attempt to differentiate yourself from your competitors through the provision of a better customer service. The consistent delivery of superior service requires the careful design and execution of a system in activities. You will have a double advantage, you will improve your service for your customer and you will save time and money. |
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